Inspiring growth for Goldman Sachs
How we can help Goldman Sachs deliver a memorable customer experience that matches the reliability of their financial performance
Brand success depends on good customer experience.
Research shows that means being friendly, knowledgeable, efficient and, most importantly, human.The importance of CX
of UK consumers say they’ll want to interact with a real person more as technology improves. ¹
of UK consumers use the phone for customer service. It’s second only to email, making it an essential part of an omni-channel approach. ²
- PwC, Future of customer experience survey, 2017/18
- Microsoft, State Of Global Customer Service Report, 2017
So, what does exceptional customer experience look like?
Give customers a simple way to manage their accounts.
Take care of your clients by making their lives easier. Ensure the simplicity and convenience of your customer service matches the strength of the rest of your financial services.
Provide a personalised, customer-focused service.
Speaking directly to someone who understands their needs and can offer quick assistance with any question they might have about their accounts is a great way to build trust and reliance on your platform. Making every step that much easier, makes it that much harder to go anywhere else.
Make it easy for customers who need help to reach you.
When their cards are lost or stolen, give your customers a simple way to contact you and make the necessary arrangements to protect themselves. Having an easy to memorise number is the easiest way to show them that you care.
Make it easy,
use your name
See how a phone name can reinforce your brand and stick in people’s minds through your own advertising.
Try it for yourself. Call
Speak to us directly to learn more about Phone Names and how we can make it easier for your customers to talk to you.
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