Driving Bentley ahead
How Phone Names can help Bentley deliver a memorable customer experience that matches the attention to detail in their cars.
Brand success depends on good customer experience.
Research shows this means being friendly, knowledgeable, efficient and, importantly, human.The importance of CX
of UK consumers say they’ll want to interact with a real person more as technology improves. ¹
of UK consumers have used the phone for customer service. It’s second only to email, making it an essential part of an omni-channel approach. ²
- PwC, Future of customer experience survey, 2017/18
- Microsoft, State Of Global Customer Service Report, 2017
So, what does exceptional customer experience look like?
Help people easily arrange test drives.
Give customers a simple way to immediately contact their dealership and arrange a test drive. With our Fingertips service callers can simply use their postcode to be directed to the closest dealer in their area.
Let customers schedule their next service.
Make it easy to book a service and give your customers a friendly way to discuss what they need. Put customers at ease and make all parts of your service experience clear and easy to understand.
Make it easy for customers to get help in an emergency.
When your car is having problems, the last thing you want to be doing is searching around for the right number to call. Being able to immediately dial a number you know from memory is a great feeling to associate with a brand you trust to help.
Make it easy,
use your name
See how a phone name can reinforce your brand and stick in people’s minds through your own advertising.
Try it for yourself. Call
Speak to us directly to learn more about Phone Names and how we can make it easier for your customers to talk to you.
Learn more about activating a phone name. Add your details and send us a message below.
We’ll be in touch with you shortly. In the meantime, or if you’d rather have a chat, you can call us on:0800 CALL US